CUSTOMERS SERVICE
This course is designed to develop the learner's knokwledge and understanding of customer service.
As part of prepareation for or intorduction to working in a job role which includes interaction with customers.
INFECTION PREVENTION AND CONTROL
This course focuses on various measures that prevents and contain the spread of infectious diseases,
these measures include: Hand washing, infection control standard, contact, droplet and airborne
precautions as well as Control of the vectors of infection.
The goals of infection control and prevention training are to: Assure that individuals understand how pathogens can be transmitted in the work environment and how to manage it.
FIRST AID & CPR
This course focuses on various measures that prevents and contain the spread of infectious diseases,
these measures include: Hand washing, infection control standard, contact, droplet and airborne
precautions as well as Control of the vectors of infection.
FIRE SAFETY
The Course is designed to provide learners with the opportunity to develop knowledge and understanding to the hazards and risks associated with fire in the workplace.
LEVEL 3 AWARD IN HOSPITALITY SUPERVISION
AND LEADERSHIP PRINCIPLES.
The Qualification is suitable for learners in employment or seeking employment in a role which involves supervisory duties.
It gives an introduction to the principles of supervisory skills in the hospitality sector.
LEVEL 3 DIPLOMA IN HOSPITALITY AND LEADERSHIP
The qualification is designed to develop and enhance the skills and competences of individuals looking to work at a supervisory level in the hospitality industry, including areas such as supervising the work of
others, developing working relationships, control of resources, maintaining health, hygiene and safety.
The purpose is to confirm competence to support learners who are already in or are working towards a
supervisory role in the hospitality sector.
LEVEL 4 DIPLOMA IN HOSPITALITY AND TOURISM MANAGEMENT
The purpose of the qualification is to develop learner's knowledge and understanding of aspects of management and other topics relevant to the hospitality and tourism industry. Areas to be covered include;
The employability skills required for effective employment and development.
Further knowledge on teams and groups. Leadership and communication skills required is also addressed in this unit.
LEVEL 5 DIPLOMA IN HOSPITALITY AND TOURISM MANAGEMENT
The purpose of the qualification is to further develop knowledge and understanding of the range of
aspects of the tourism and hospitality industry, including contemporary issues influencing development
theories of intentional development will be considered including sustainability. Learners will be
encouraged to analyze their entrepreneurial skills and develop research skills.